Data Protection

Data Collection and Processing

At ProKG, we are committed to the lawful, fair, and transparent collection and processing of personal data. Data is collected from users through various means, including when individuals access the website, register for services, consult the pharmaceutical database, sign up for newsletters, or contact us directly for support. All collected information, such as IP addresses, email addresses, usage history, and any additional details provided voluntarily, is handled with the highest degree of confidentiality and security. This data is used exclusively for the explicit purposes of delivering website content, providing pharmaceutical information, improving user experience, and complying with applicable legal requirements. ProKG ensures that no personal data is processed without a validated legal basis. Data collection may be automated or manual, and stored on secure servers. We retain data only for as long as necessary to fulfill its original purpose and in accordance with American data protection laws. Regular audits and reviews are conducted to confirm data processing integrity. All third-party processors, if engaged, undergo rigorous due diligence to confirm GDPR compliance. Users are notified of any changes in processing purposes, and data will not be used in a manner inconsistent with the privacy commitments established herein. This approach ensures our data collection and processing practices meet the highest regulatory standards, fostering a reliable and trustworthy environment for all ProKG users.

Legal Basis for Processing Personal Data

ProKG processes personal data strictly on legitimate grounds as defined by respective United States data protection and privacy laws, drawing inspiration from General Data Protection Regulation (GDPR) concepts. The legal bases encompass user consent, contract fulfillment, compliance with legal obligations, and legitimate interests pursued by ProKG. Consent, when required, is sought explicitly and can be withdrawn at any time without affecting prior processing. Processing activities necessary to deliver requested services or respond to inquiries are justified by contractual necessity. Furthermore, in order to comply with regulatory or statutory obligations, certain data may be processed to ensure legal adherence. Processing based on legitimate interests is meticulously assessed and balanced against user privacy rights, ensuring no unwarranted impact on user interests and freedoms. In cases where sensitive data is involved, additional safeguards are implemented, aligned with best practices and applicable law. ProKG does not engage in automated decision making that could affect the rights or freedoms of users. This robust legal basis framework solidifies our position as a responsible pharmaceutical information provider and guarantees all data processing is justified and proportionate.

User Rights and Controls

As a valued user of ProKG, you are entitled to exercise a wide array of rights regarding your personal data under applicable laws. These rights include access to your stored data, the ability to rectify inaccurate or outdated information, the right to erase data under certain circumstances, restriction of processing, and the right to object to specific forms of processing. Users also have the right to request portability of their personal data in a readable electronic format. ProKG is committed to facilitating these rights promptly and without undue delay upon receipt of a legitimate, properly authenticated request. Users wishing to execute any of these rights can do so by contacting us directly. All requests are reviewed, verified, and processed in accordance with best practices and legal requirements, and responses will be provided within a reasonable timeframe. If any part of your request cannot be fulfilled, you will be notified with a clear explanation. ProKG does not discriminate against users who elect to exercise their data rights. The safeguarding of your autonomy and control over your personal information is paramount to our operations and service ethos.

Data Security and Safeguarding Measures

Security of your personal data is an utmost priority for ProKG. To ensure protection against loss, misuse, unauthorized access, disclosure, alteration, and destruction, ProKG implements advanced industry-standard security technologies and procedures. Data is stored in secure environments, access is restricted to authorized personnel only, and multifactor authentication is employed wherever feasible. All data transmissions between users and ProKG servers utilize encrypted protocols to safeguard information during transit. Regular vulnerability assessments, system monitoring, and real-time intrusion detection measures fortify our network. Data backup procedures are in place to mitigate the risk of data loss, while robust incident response strategies ensure swift action in the event of a security breach. Employee training programs regularly reinforce best practices in information security and privacy protection. ProKG regularly reviews and updates its security measures to keep pace with technological advancements and emerging threats, embodying a continual commitment to protect the integrity and confidentiality of all personal data entrusted to us.

Data Sharing and International Transfers

ProKG does not sell, trade, or rent user personal information to unaffiliated third parties. Where third-party service providers are engaged to support core business functions—such as server hosting, analytics, or email communications—strict contractual obligations and data processing agreements are in place to ensure compliance with data protection laws, including requirements aligned with GDPR principles. These third parties are granted access exclusively for the purposes necessary to perform their functions and are prohibited from using personal information for any other purpose. In instances where personal data is transferred outside the United States, ProKG ensures that such transfers are performed in accordance with applicable data privacy regulations. Appropriate safeguards, such as standard contractual clauses or other legally recognized mechanisms, are implemented to ensure data remains protected outside national borders. We only transfer the minimum data necessary to fulfill the required services, maintaining rigorous oversight throughout the process. Users will be notified in the event of material changes to international data transfer practices.

Data Retention Practices

ProKG upholds a clear data retention policy to ensure personal information is preserved only for the duration necessary to achieve the purposes for which it was collected. Retention periods vary based on the nature of the data, user interaction history, applicable legal obligations, industry standards, and the operational requirements of ProKG. Data associated with user accounts is retained as long as the account remains active and for a reasonable period thereafter, subject to deletion or anonymization protocols. Backup copies are used strictly for disaster recovery and are protected by the same technical and organizational safeguards as primary data. At the conclusion of relevant retention periods, personal data is securely deleted or irreversibly anonymized. In the event that legal or regulatory requirements necessitate longer retention, ProKG complies accordingly while ensuring the corresponding privacy safeguards remain in effect throughout.

Contact Information for Data Protection Inquiries

ProKG encourages users to direct any questions, requests, or concerns regarding data protection, privacy rights, or specific data processing activities to our designated contact. The website and associated data processing are maintained under the supervision of Neil Hirsch, whose contact details are as follows:

  • Neil Hirsch
  • King Edward VIII Hospital, 27 Sydney Road, Congella, Durban, 4001, KwaZulu-Natal, South Africa
  • Email: [email protected]

We remain committed to transparent and prompt correspondence. Should you believe your data privacy complaint has not been resolved satisfactorily after contacting us, you may have the right to lodge a complaint with appropriate authorities as dictated by applicable law. Your privacy and trust are our highest priorities, and we welcome engagement to ensure all concerns are addressed and resolved diligently.

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