Privacy Policy

Information We Collect

At ProKG, we are committed to maintaining the privacy and security of your personal information. We collect information that you voluntarily provide when using our website, such as when you register for an account, subscribe to our newsletter, or contact us for inquiries. This information may include your name, email address, professional details, and other contact information. We may also collect demographic information, health-related data, and preferences relevant to providing our services. Additionally, we automatically collect certain technical data when you access our website, such as your IP address, browser type, device information, operating system, referring URLs, and browsing activity through cookies and similar technologies. This information helps personalize your experience, monitor site performance, and enhance security. All collected data is handled in compliance with applicable U.S. privacy laws and regulations. We do not seek to collect sensitive personal information unless required for specific, clearly stated purposes. We encourage users to provide information on a voluntary basis only, understanding how it will be used as described in this policy. Usage data may be aggregated for analytical and statistical purposes. We strive to inform users clearly about our practices at the point of data collection. If you do not agree with our data collection policies, please refrain from using our website. Our data collection practices may evolve over time, and any significant changes will be updated in this Privacy Policy.

Use of Personal Information

We utilize the information we gather to provide, maintain, and improve the ProKG experience for our users. Your data may be used to facilitate personalized content delivery, support account management, communicate important updates, and respond to your inquiries. Additionally, we analyze collective usage data to better understand user needs, optimize website functionality, and enhance user satisfaction. Personal information may be used to comply with legal requirements or enforce our website policies and terms. We do not use your information for unrelated commercial purposes without your explicit consent. Where required, we may anonymize or aggregate data to ensure user privacy is preserved. Your personal details are never sold, rented, or shared with third parties for their own marketing purposes. In instances where you subscribe to email notifications or newsletters, your email address will only be used for communicating with you regarding ProKG content or relevant updates. You have the option to manage your communication preferences or unsubscribe at any time. All processing and utilization of personal data are conducted transparently and in accordance with this Privacy Policy. We continuously review our data usage practices to maintain the highest standards of privacy protection for our users, in line with U.S. regulatory guidelines.

Disclosure of Information

ProKG treats user data with the utmost confidentiality and does not disclose personal or health-related information with third parties, except as necessary to provide our services or as legally required. We may engage trusted third-party service providers to assist in website operations such as hosting, analytics, or customer support; however, these parties are contractually obligated to protect user data and use it only for authorized purposes. Disclosures may occur in compliance with legal processes, court orders, or regulatory obligations as dictated by United States law. In rare instances, information may be provided to protect ProKG’s rights, property, or safety, as well as those of our users or the public. Should a merger, acquisition, or asset sale involving ProKG occur, user data may be transferred as part of that transaction, with users notified prior to such changes. We do not disclose user data outside these specified circumstances and ensure all disclosures are performed with full respect to your rights and privacy. Any information shared under legal compulsion shall be processed with strict adherence to confidentiality obligations. Our commitment to data transparency means that users can request specific information regarding data disclosures made under this policy at any time.

Cookies and Tracking Technologies

ProKG employs cookies and similar tracking technologies to tailor user experiences, analyze site traffic, and monitor user engagement for continuous improvement. Cookies are small data files stored on your device that help remember your preferences and login information for subsequent visits. We may use session cookies, which expire upon closing your browser, and persistent cookies, which remain until deleted. Cookies assist in ensuring the security and integrity of your interactions with ProKG. You have the ability to manage, block, or delete cookies through your web browser’s settings, but please note that restricting cookies may impact site functionality. Additionally, ProKG may employ web beacons and analytics scripts to collect aggregate site usage data. These technologies do not collect personally identifiable information unless explicitly provided by you. By using our website, you consent to our use of cookies and tracking technologies as detailed in this policy. We provide clear notifications about cookie usage to comply with regulations and ensure informed user choices. All data obtained through cookies is handled with confidentiality and solely for permissible, service-related purposes. Our practices regarding cookies may update to reflect technological or regulatory advancements, and changes will be clearly communicated.

Data Security

Ensuring the security of user data is of paramount importance at ProKG. We employ comprehensive technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include advanced encryption protocols, secure data centers, restricted access controls, regular system audits, and proactive monitoring for vulnerabilities. Employee access to personal data is strictly limited to personnel with a legitimate business need, and all staff are trained on the importance of maintaining user privacy. Data transmission between your device and our servers is protected by secure sockets layer (SSL) technology. Despite our diligent efforts, no method of electronic transmission or storage can guarantee absolute security; therefore, we urge users to exercise caution when sharing sensitive information online. In the unlikely event of a data breach, affected users will be promptly notified in accordance with legal obligations. We regularly review and update our security measures to stay ahead of emerging threats and ensure that privacy best practices are rigorously followed. Your trust in our data handling is vital, and we take all reasonable steps to preserve the safety and confidentiality of your information.

Children's Privacy

ProKG is designed for use by adults, healthcare professionals, and the general public seeking pharmaceutical information; it is not directed towards children under the age of 13. We do not knowingly collect, use, or disclose personal data from individuals under 13 years of age without verifiable parental consent, consistent with the Children’s Online Privacy Protection Act (COPPA) and other applicable United States privacy laws. If we become aware that information has been collected from a child without proper consent, we will take immediate steps to delete such data from our systems. Parents or legal guardians who believe their child may have provided personal information to ProKG should contact us directly so appropriate action can be taken. We encourage parents to supervise their children’s online activity and educate them on responsible internet usage. Our policies are regularly reviewed to reinforce protection for minors and ensure complete compliance with legal standards. Any modifications related to children’s privacy practices will be promptly reflected in this Privacy Policy and communicated as needed.

User Rights and Choices

ProKG recognizes and respects your rights concerning personal data under prevailing privacy laws. You have the right to access, review, and request corrections or deletions of your personal information maintained by us. Additionally, you are entitled to object to certain data processing activities or withdraw consent where processing is based on consent. Registered users may update their account information directly through user profiles, while email subscribers may opt out of communications at any time by following unsubscribe instructions. To exercise your rights or make inquiries regarding your data, you may contact us via [email protected]. We endeavor to address all user requests diligently, within reasonable time frames, and in alignment with legal requirements. In the case of third-party information or data provided by external sources, we will take appropriate steps to facilitate your privacy rights. Maintaining accurate user data is a shared responsibility, and we encourage you to keep your personal information current. Our privacy team is available to clarify our practices and support your rights under this policy.

Data Retention Practices

We retain personal information collected from users for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as otherwise required by law. The retention period may vary depending on the nature of the data, service requirements, user preferences, and applicable legal or regulatory obligations. For active registered accounts or service subscriptions, data will be maintained to support seamless access, communication, and satisfaction of user requests. Once data is no longer required, it is securely deleted or anonymized in accordance with industry best practices. Users may request deletion of their personal information at any time, and we will comply unless legal or regulatory mandates necessitate continued retention. Our data retention processes are regularly reviewed for compliance with privacy standards applicable in the United States. Steps are taken to minimize retained data and mitigate associated risks, promoting user privacy over the lifecycle of data storage. We are committed to transparency about our retention periods and will provide users with relevant information upon request.

Changes to Our Privacy Policy

ProKG reserves the right to amend this Privacy Policy at any time, with changes taking effect upon posting to our website. We regularly review this policy to ensure it reflects current data protection practices, legal requirements, and emerging privacy expectations. Significant modifications will be highlighted to users via clear notifications or direct communication where appropriate. Continued use of the site following any updates constitutes acceptance of the revised terms. We encourage users to review this page periodically to acquaint themselves with any changes affecting their privacy rights and obligations. Archived versions or summaries of major revisions may be available upon request. Should the nature or scope of our data usage change substantially, users will be given an opportunity to review and consent as required by law. All updates are designed to reinforce our commitment to privacy, security, and user trust across all ProKG services.

Contact Information

If you have any questions, concerns, or requests regarding our Privacy Policy, data protection practices, or your personal information, you may contact us using the following details:

  • Email: [email protected]
  • Postal Address:
    Neil Hirsch
    King Edward VIII Hospital
    27 Sydney Road
    Congella
    Durban
    4001
    KwaZulu-Natal
    South Africa

We are committed to addressing your privacy concerns and will respond in a timely and thorough manner. Your feedback is invaluable in helping us maintain the highest standards of privacy, compliance, and user satisfaction.

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